Support Tickets

The support ticket API mirrors the in-console Help → Support flow. Useful for bulk-automation (e.g. post-mortem triggers) and for integrations that want to raise tickets on behalf of users.

Endpoints

Method	Path	Description
POST	/api/v1/support/tickets	Open a ticket.
GET	/api/v1/support/tickets	List your tickets.
GET	/api/v1/support/tickets/{id}	Read one.
PATCH	/api/v1/support/tickets/{id}	Update (reopen, change subject).
POST	/api/v1/support/tickets/{id}/messages	Append a message.
POST	/api/v1/support/tickets/{id}/feedback	Submit CSAT after resolution.

Authentication is session-only (logged-in user). API keys are not honoured on the support surface; tickets are inherently user-attributed.

Open a ticket

{
  "subject": "Webhook deliveries to Opsgenie are intermittent",
  "priority": "normal",
  "initial_message": "Since ~17:00 UTC we're seeing 502s from the Opsgenie channel. Included alert IDs in the attached sheet.",
  "attachment_ids": []
}

priority	Meaning
low	General question, no immediate impact.
normal	Default; SLA per plan.
high	Customer-facing impact.
urgent	Production outage. Pro/Enterprise only.

Append a message

POST /api/v1/support/tickets/{id}/messages
{ "body": "Tried rotating the webhook secret; problem persists." }

CSAT

After a ticket moves to resolved, you can submit a satisfaction rating:

POST /api/v1/support/tickets/{id}/feedback
{ "rating": 5, "comment": "Fast fix, thanks." }

Ratings are 1-5. Optional comment is shown to the assigned staff member.